Returns & Exchanges

At Atyab Al Marshoud, we strive to ensure your complete satisfaction with our luxury fragrances. If you are not entirely happy with your purchase, you may return or exchange unopened items within 14 days of delivery.

1

Verify Eligibility

Ensure the product is in its original packaging, sealed, and unused to qualify for a return or exchange due to hygiene standards.

2

Contact Support

Reach out to our customer service team via email or WhatsApp with your order number and reason for the return to receive an authorization code.

3

Package Your Item

Securely pack the item in its original box along with the invoice to prevent any damage during transit back to our warehouse.

4

Processing & Refund

Once our quality control team inspects and approves the item, your refund or exchange will be processed within 7 to 10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing